1Introduction

 

1.1 The use of https://store.anghami.com/and/or www.anghami.com (“Site”) is subject to the terms and conditions of sale and privacy policy (“Terms and Conditions of Sale and Privacy Policy”) set forth below.
1.2 The owner and operator of the Site is the group of Anghami, headquartered in the United Arab Emirates (“UAE”) (“we”, “our” or “us”).
1.3 Your (“customer”, “you”, or “your”) use of the Site and your placement of an order on this Site (“Order(s)”) indicates your acceptance of these Terms and Conditions of Sale and Privacy Policy. Therefore, we recommend regarding these Terms and Conditions of Sale and Privacy Policy carefully before using the Site.
1.4 We reserve the right to make changes to the Site and these Terms and Conditions of Sale and Privacy Policy at any time without notifying its users. Your continued use of this Site following the posting of changes or modifications to these Terms and Conditions of Sale and Privacy Policy will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions of Sale and Privacy Policy and any other applicable policies from time to time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.
1.5 If you do not always comply with these Terms and Conditions of Sale and Privacy Policy when using the Site, we reserve the right to deny or restrict your access to this Site.
1.6 The Terms and Conditions of Sale and Privacy Policy of this Agreement shall apply regardless of the means by which the Site was accessed, including, but not limited to, through the URL address, electronic mail, or links from other sites.

2Intellectual Property

 

2.1 The Site is owned and operated by us. All text, graphics, button icons, images, audio clips, and software (collectively, “Content”), belongs exclusively to us and/or our affiliates. The collection, arrangement, and assembly of all Content on the Site (the “Compilation”) belongs exclusively to us or our affiliates. All software used on the Site (the “Software”) is our property, our affiliates or our Software suppliers. The Content, the Compilation and the Software are all protected by international copyright laws. Anghami and other logos, slogans, trade names or words are registered trademarks, trademarks or service marks of us, our affiliates, suppliers, or third parties.

 

2.2 The use of any of our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent.

2.3 You may not through any means reproduce, imitate, distribute, display, sell, lease, or manufacture any products, art, designs, images or any other material that is identical or similar to the products and items displayed and sold on the Site (“Products”).

3Registration

 

In order to take advantage of the features and services of the Site, you can either utilize the Site on a “guest check-out” basis or create an Account and register your details with us. It is your ongoing responsibility to make sure that any personal and payment details you provide to us are valid, accurate and complete. Please keep your account details and password confidential and secure. Our customer service agents will never ask you for your password. We are committed to complying with our Privacy Policy but are not responsible for any loss suffered through misuse of those details. Please notify us as soon as possible if you believe your account has been compromised.

4Privacy Policy

 

Privacy Policy shall be defined as the privacy policy provided for in these Terms and Conditions of Sale and Privacy Policy as well as the terms of use and the privacy policy provided for in the Anghami legal page on the following link: www.anghami.com/legal. This Privacy Policy applies to Information we may collect and process via the Site . We take your privacy very seriously and therefore want you to know how your data is collected, used, shared and stored.

 

 

4.1 Information We May Collect

4.1.1   We collect information supplied by you via the Site, other websites operated by us, or any of our Site customer service channels including without limitation on the phone, via email, during your personal shopping visits, or via our Live Chat feature (where available). We also collect information when you visit our Site, other websites operated by us, or from third parties authorized to share your information with us. We may collect some of this information even if you are not a registered user or do not place an Order. This information may include:

(a) Contact and personal details such as name, delivery address, phone number, email address, billing and payment information, date of birth, gift recipient details, gender, nationality and personal shopping preferences;

(b) Site statistical information such as your location, the URL you use to access the Site, browser or device type/unique fingerprint, your computer’s IP address and domain type, which pages you visited, search terms you entered, Products you clicked on;

(c) Transactional information such as Orders you placed, Products you purchased, date and time of Order as well as Orders you decided not to complete or Products you placed in your basket and discarded, preferences you have indicated to us, requested personalization of Products;

(d) Information from third parties such as couriers, payment providers; and

(e) Information you supply to us via online or offline surveys, competitions or product registration.

 

4.1.2      Please note that your full payment card details are captured only for the purposes of processing your transaction and are not stored, sold or rented by us. Your full payment card details are not available to our staff. All card transactions are managed by trusted, certified and legally authorized partners who are responsible for ensuring that your payment details remain secure during the payment process.

 

 

4.2  How We Use Information

4.2.1        We may use your information for the following purposes:     

      a) For any purpose associated with the processing or fulfillment of your Order or to provide any service you request from us;

      b) To verify and execute financial transactions you make through the Site, including procuring credit checks or performing fraud detection;

      c) To assist you with your customer service queries or provide information you have requested;

     d) To manage your account;

     e) To provide you with a personalized or improved shopping experience;

      f) For analytical or statistical purposes;

     g) For marketing purposes including communicating promotional information about us, our partners, and our websites, through newsletters and remarketing ads. This is subject to whether you have opted out of receiving such communications;

     h) To improve our service offering or Site;

      i) To combine it with information we already hold lawfully through other sources;

      j) To protect our rights, safety or the safety of others including for fraud prevention; and

     k) For any purpose required by law or regulation.

4.2.2 We may offer a      Chat feature to assist you with queries you may have noting that we will not respond in real-time, but we will get back to you via email. Where available we may record and store all chat conversations. These transcripts are only accessed for customer service purposes.     

 

 

4.3 Who May We Share Information With

        We may share your information with any of the following:

4.3.1 Our group companies;

4.3.2 Carefully selected third parties with whom we have a relationship and who may contact you or utilize your data only for reasons pre-agreed with us, including marketing;

4.3.3 Service providers who perform services on our behalf, such as: payment processing, information technology, Site maintenance, surveys and market research, warehousing and logistics, couriers, advertising and marketing or any service required to process your Order;

4.3.4 Our professional services providers such as: legal, audit, financial and insurance advisers;

4.3.5 Any assignee, successor operator or prospective purchaser of the Site or of us;

4.3.6 Any legal, regulatory, law enforcement, government or municipal bodies; and

4.3.7 Any gift recipient or provider of any warranty in relation to your Order.

 

4.4 Contacting Us and Opting Out

     If you have any queries about this Terms and Conditions of Sale and Privacy Policy, you can contact us by emailing us at merchsupport@anghami.com

 
4.5 Protecting Your Data

4.5.1  Information you provide to us via our Site is stored on secure servers. Any payment transactions carried out through our Site will be encrypted using secure socket layer technology. It is your responsibility to keep any Site passwords or login codes issued to or chosen by you, confidential.

4.5.2  We have implemented various steps to safeguard the integrity of our information technology infrastructure, including by implementing authentication, monitoring, auditing, and encryption technology. Security measures have been integrated into the design, implementation, and day-to-day operations of the Site as part of our continuing commitment to the security of electronic content and the electronic transmission of information. Despite such efforts, generally the transmission of information via the internet is not completely secure and its security can never be guaranteed. Any transmission of data via our Site is therefore carried out at your own risk.

4.5.3 Your data may be transferred to, and stored in or outside, the United Arab Emirates. In submitting your data to us and using our Site, you acknowledge that your data may be sent to countries with differing levels of laws in the field of personal data protection. We require all third parties to whom any personal data is disclosed to keep it secure, treat it as confidential and use it only for the purposes agreed with us.

5Use of materials on this Site

 

5.1 We have created the Site to provide information for user’s personal use only. Any attempt to gain unauthorized access to our computer systems is prohibited.

5.2 Subject to these Terms and Conditions of Sale and Privacy Policy, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping the Products or placing an order on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions of Sale and Privacy Policy shall result in the immediate revocation of the license granted in this paragraph without notice to you.

5.3 Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit the Site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if we believe that Customer conduct violates applicable law or is harmful to our interests.

5.4 You shall not upload to, distribute, or otherwise publish through the Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under international law; or (c) includes any bugs, viruses, worms, trap doors, or other harmful code or properties.

5.5 Any unauthorized use of the materials appearing on the Site may violate copyright, trademark and other applicable laws and could result in criminal or civil legal repercussions.

6Users’ communications

 

By using the Site, or by sending e-mails, text messages, and other communications from desktops or mobile devices to us, users are communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on the Site, and you can retain copies of these communications for your records. We may use text messaging to communicate with you about pending orders, inquiries or other transaction-related interactions that may be initiated by you. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

7Order Acceptance

 

7.1 Order Acceptance: Our acceptance of your order will take place when we notify you of our acceptance in writing. If we are unable to accept your order, we will inform you of this in writing or through a call and will not charge you for the Product.

 

 

7.2 Payment:

7.2.1 By placing an order, you authorise us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payment by,

(a) credit card/ acceptable debit card.

7.2.2 In order to authorise credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorise us to do so and we shall not be liable to you for any damage or loss you may incur as a result.

7.2.3 We may remove or add cards or other payment methods that we accept at any time without prior notice to you.

 
7.3 Cancelling Order: 

7.3.1 Once an Order is placed, you will not have the right to cancel the Order unless it is inline with Section 7.3.2. In all events and in all cases, except for section 7.3.2. (c ), a cancellation of an Order will not result in a refund, even when such cancellation happens before shipment.

7.3.2 We may cancel your Order(s) if:

(a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or

(b) you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us; or

(c) Order(s) not being capable of being fulfilled due to Product(s) not being available.

 

 

7.4 Typographical Errors

In the event a Product is listed at an incorrect price due to typographical error or error in pricing information, we reserve the right to refuse or cancel any Orders placed for a Product listed at the incorrect price. We reserve the right to refuse or cancel any such Orders whether or not the Order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your Order is cancelled, we will issue a credit to your credit card account in the amount of the incorrect price within a reasonable time period.

8Return and shipment policies

 

The return policy provided for under the Return Policy page on the following link [Link] and the shipment and Delivery policy provided for under the Shipment and Delivery Policy page on the following link [Link] shall form an integral part of this Terms and Conditions of Sale and Privacy Policy.

9Warranties, Representations and Undertakings

 

9.1  You warrant, represent and undertake that:

9.1.1 You shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulation;

9.1.2  You have full power and authority to enter into these Terms and Conditions Terms of Sale and Privacy Policy, and make payment in accordance with these Terms and Conditions of Sale and Privacy Policy; and

9.1.3  If you purchase a product on behalf of a business entity, you represent that you are authorised to act on behalf of such business and bind the business to these Terms and Conditions of Sale and Privacy Policy.

10Disclaimer of Warranty

 

10.1  The use of the Site is at your own risk. The Site is offered to you on an as is and as available basis without any representations or warranties of any kind, express or implied, as to the operation of the Site or the information, content, materials, or products included on the Site. To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, title, quiet enjoyment, data accuracy and system integration. The Site may include inaccuracies, mistakes or typographical errors. Neither us, nor our affiliates, third party information providers, nor other content partners make any guarantee regarding the accuracy, correctness, timeliness, sequence, reliability, or completeness of any information or content provided on the Site.

 

10.2  Additionally, there are no warranties as to the results obtained from the use of the information. Any material downloaded or otherwise obtained through the use of the information. Any material downloaded or otherwise obtained through the use of the Site is downloaded at the user’s own risk. The user will be solely responsible for, and assumes the entire cost of, all necessary servicing, repair, or correction in the event of any damage or loss due to content, downloads or any other material or information the user obtains from the Site.

 

10.3  We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.  We make no warranty that (i) the Site will meet your requirements, (ii) the Site will be uninterrupted, timely, secure, or error-free, (iii) the Site is free from viruses or other harmful components, or (iv) any errors in the Site will be corrected.  Any material downloaded or otherwise obtained through this Site is provided at your own risk, and you are solely responsible for any damage to your computer system or loss of data that results from your use of the Site, including without limitation, damages resulting from computer viruses.

10.4  Some jurisdictions may not permit certain disclaimers of warranties, so some of the exclusions above may not apply to you. In such jurisdictions, we disclaim warranties to the fullest extent permitted by applicable law.

11Liability

 

11.1  Save for death or personal injury arising out of our negligence or as required by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Site, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose.

11.2  The above limitations of liability also apply in favour of our employees, staff, representatives and agents.

12Indemnification

 

12.1  You agree to defend, indemnify and hold us and our affiliates harmless from and against any and all claims, damages, liabilities, losses or demands arising out of or in connection with (i) your use and access to the Site and (ii) your violation of these Terms and Conditions of Sale and Privacy Policy. The indemnity obligation includes the reasonable costs of legal defense, in particular lawyer’s fees, necessary to defend against such claims.

13Choice of law, place of jurisdiction

 

These Terms and Conditions of Sale and Privacy Policy are governed by the federal laws of the UAE, and all disputes arising here under are subject to the exclusive jurisdiction of the courts of Dubai, UAE.

14Miscellaneous

 

14.1 These Terms and Conditions of Sale and Privacy Policy and any other legal provisions published by us on the Site, constitute the sole agreement between you and us regarding your use of the Site.

14.2 Should individual clauses of these Terms and Conditions of Sale and Privacy Policy be wholly or partially invalid or should these Terms and Conditions of Sale and Privacy Policy contain gaps, this shall not affect the validity of the remaining Terms and Conditions of Sale and Privacy Policy.

14.3 As stated in Section 1.4, we reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Site (or any part thereof) with or without notice or consent.  We and our affiliates shall have no responsibility or liability for failure to store or delete any Content submitted to the Site.

Return Policy Page

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, please see below for more information on our return and refund policy.

This Shipping and Delivery Policy is part of our Terms and Conditions for Sale and Privacy Policy (“Terms”) provided for on the following link https://store.anghami.com/en/terms-and-conditions/and should be therefore read alongside our main Terms.

Capitalized terms used herein but not otherwise defined shall have the same meaning as are respectively assigned to them in the Terms.
      1. Return issues
          1.1 In case you got the wrong size:
               1.1.1. You would email support on regarding requests for a return of the Product. If the return is requested within 7 calendar days of receiving the Product, we will accept the return request.
               1.1.2 Our customer support team will get in touch with the Customer to arrange the replacement.
               1.1.3 You will only be allowed one replacement as we will be bearing the cost of this.
          1.2 In case the Customer gets Product with a factory defect:
               1.2.1 You would email support regarding a request for a return of the Product as it has a factory defect, with proof of the defect. You will provide us with a clear description of the fault as well as an image of the Product to our customer support team at merchsupport@anghami.com
               1.2.2 We will then take one of the following decisions:
                  1.2.2.1 Contact the carrier to arrange pickup while arranging a replacement of the Product for you;
                  1.2.2.2 Request you to keep or dispose of the Product while arranging a replacement of the Product for you;
We in either case will cover the cost of the Product and shipping if a return request is received within seven (7) days of receiving the Product.
          1.3 In case the quality of the Product is below a reasonable range of expectations:
                  1.3.1 You would email support regarding a request for a return of the Product with a valid, stated reason within seven (7) calendar days of receiving the Product. You will provide us with a clear description of the reason for your request as well as an image of the Product to our customer support team at merchsupport@anghami.com.
                  1.3.2 We will then take one of the following decisions based on your request:
                      1.3.2.1 You want a replacement: we will contact the carrier to arrange pickup while arranging a replacement of the Product for you;
                      1.3.2.2 You have requested multiple returns: we will contact the carrier to arrange pickup while arranging a refund of the Product for you.

           1.4 For all the foregoing cases, all returned Products must be in new and unused condition, with all original tags and labels attached.
           1.5 In some cases, we may request you to ship us the Product, place the Product securely in its original packaging, mail your return to the following address:
                                Anghami Store
                                Attn: Returns
                                Anghami Store, in5 Design Centre
                                Dubai Design District, Dubai 4912
                                United Arab Emirates
Return shipping charges will be paid or reimbursed by us.

 

  2. REFUNDS

After receiving your return and inspecting the condition of your Product, we will process your return or exchange. Please allow at least three (3) days from the receipt of your Product to process your return or exchange. We will notify you by email when your refund has been processed.
          – Refunds will be made back to the payment method initially used by the Customer;
          – Please allow up to seven (7) working days for the refund transfer to be completed;
          – Please note that Products once washed will not be exchanged or refunded.

 

 

     Shipping and Delivery Policy Page

This Shipping and Delivery Policy is part of our Terms and Conditions for Sale and Privacy Policy (“Terms”) provided for on the following link https://store.anghami.com/en/terms-and-conditions/ and should be therefore read alongside our main Terms.

Capitalized terms used herein but not otherwise defined shall have the same meaning as are respectively assigned to them in the Terms.

 

      1.Delivery of Order

            1.1 Delivery Costs: The costs of delivery will be as displayed to you on our Site. The delivery cost will differ from one country to another and will be displayed on the checkout page once you place your Orders and add your delivery location.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

 

            1.2 Delivery Date: The estimated delivery date will be displayed to you on our Site on the checkout page once you place your Order and add your delivery location. All times and dates given for delivery of the Products are given in good faith but are estimates only.
If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

 

      2. Shipping Issues

            2.1 In case of wrong Customer information and/or Customer not responding:
– We will review shipping information to validate the delivery address or phone number before dispatching the Product. If shipping information is deemed incorrect or incomplete, we will be required to confirm the delivery address with you. If you fail to respond or provide the needed information, we will keep the purchased Product in the factory until we have the needed information to ensure the successful delivery of the Products. If we do not hear back from you or remain in possession of incorrect or incomplete information for a period of five (5) calendar days, the Order will be canceled without any refund.

 

– If the address is validated by you but the carrier has any issues with the address (such as lack of further detail, house no., apartment no. etc), the carrier will call you to and rectify the address. One final delivery will be attempted. If failed, the Product will be stored at the carrier office for three (3) calendar days for pickup. If the Product has not been picked up, the Product will be returned to our warehouse. The Customer will have to pay the delivery fees once again in the event that the Customer asks to have the Product delivered a second time after being returned to our warehouse.

 

– If the phone number is incorrect, we will email you asking for the right number before dispatching the Order. If the number has been validated from your end but the carrier is unable to reach you, the carrier will contact us to recommend next steps (such as emailing you again or recommending you to pick up from the carrier office). If failed, the Product will be stored at the carrier office for three (3) calendar days for pickup. If the Product has not been picked up, the Product will be returned to our warehouse. The Customer will have to pay the delivery fees once again in the event that the Customer asks to have the Product delivered a second time after being returned to our warehouse.