Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, please see below for more information on our return and refund policy.

This Shipping and Delivery Policy is part of our Terms and Conditions for Sale and Privacy Policy (“Terms”) provided for on the following link store.anghami.com/terms-and-conditions/ and should be therefore read alongside our main Terms.     

Capitalized terms used herein but not otherwise defined shall have the same meaning as are respectively assigned to them in the Terms.

1. Return Issues

1.1  In case you got a wrong size:

1.1.1   Email our customer support team regarding a return request for the Product. If the return is requested within seven (7) calendar days of receiving the Product, we will accept the return request.

1.1.2  Our customer support team will get in touch with the Customer to arrange the replacement.

1.1.3   You will only be allowed one replacement as we will be bearing the cost of this.

1.2  In case the Customer gets Product with a factory defect:

1.2.1   You would email support regarding a request for a return of the Product as it has a factory defect, with proof of defect. You will provide us with a clear description of the fault as well as an image of the Product to our customer support team at merchsupport@anghami.com 

1.2.2   We will then either take one of the following decisions:

1.2.2.1   Contact carrier to arrange pickup while arranging a replacement of the Product for you;

1.2.2.2   Request you to keep or dispose the Product while arranging a replacement of the Product for you;     

We in either case will cover the cost of the Product and shipping if a return-request is received within seven (7) days of receiving the Product.

1.3  In case the quality of the Product is below a reasonable range of expectations:

1.3.1  You would email support regarding a request for a return of the Product with a valid, stated reason within seven (7) calendar days of receiving the Product. You will provide us with a clear description of the reason for your request as well as an image of the Product to our customer support team at merchsupport@anghami.com. 

 1.3.2  We will then either take one of the following decisions based on your request:

1.3.2.1  You want a replacement: we will contact carrier to arrange pickup while arranging a replacement of the Product  for you;

1.3.2.2  You have requested multiple returns: we will contact the carrier to arrange pickup while arranging a refund of the Product for you.

1.4   For all the foregoing cases, all returned Products must be in new and unused condition, with all original tags and labels attached.

1.5    In some cases, we may request you to ship us the Product, place the Product securely in its original packaging,  mail your return to the following address:

Anghami Store
Attn: Returns

Anghami Store, in5 Design Centre
Dubai Design District, Dubai 4912
United Arab Emirates     

Return shipping charges will be paid or reimbursed by us.

2. REFUNDS

After receiving your return and inspecting the condition of your Product, we will process your return or exchange. Please allow at least three (3) days from the receipt of your Product to process your return or exchange. We will notify you by email when your refund has been processed.

• Refunds will be made back to the payment method initially used by the Customer;
• Please allow up to seven (7) working days for the refund transfer to be completed;
• Please note that Products once washed will not be exchanged or refunded.