Shipping and Delivery Policy

This Shipping and Delivery Policy is part of our Terms and Conditions for Sale and Privacy Policy (“Terms”) provided for on the following link store.anghami.com/terms-and-conditions/ and should be therefore read alongside our main Terms.

Capitalized terms used herein but not otherwise defined shall have the same meaning as are respectively assigned to them in the Terms.

1.Delivery of Order

1.1 Delivery Costs: The costs of delivery will be as displayed to you on our Site. The delivery cost will differ from one country to another and will be displayed on the checkout page once you place your Orders and add your delivery location.  

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.     

1.2 Delivery Date: The estimated delivery date will be displayed to you on our Site on the checkout page once you place your Order and add your delivery location. All times and dates given for delivery of the Products are given in good faith but are estimates only.

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.     

2. Shipping Issues

2.1 In case of wrong Customer information and/or Customer not responding:

• • • We will review shipping information to validate the delivery address or phone number before dispatching the Product. If shipping information is deemed incorrect or incomplete, we will be required to confirm the delivery address with you. If you fail to respond or provide the needed information, we will keep the purchased Product in the factory until we have the needed information to ensure the successful delivery of the Products. If we do not hear back from you or remain in the possession of incorrect or incomplete information for a period of five (5) calendar days, the Order will be cancelled without any refund. 
  • • If the address is validated by you but the carrier has any issues with the address (such as lack of further detail, house no., apartment no. etc), the carrier will call you to and rectify the address. One final delivery will be attempted. If failed, the Product will be stored at the carrier office for three (3) calendar days for pickup. If the Product has not been picked up, the Product will be returned to our warehouse. The Customer will have to pay the delivery fees once again in the event that the Customer asks to have the Product delivered a second time after being returned to our warehouse.     
  • • If the phone number is incorrect, we will email you asking for the right number before dispatching the Order. If the number has been validated from your end but the carrier is unable to reach you, the carrier will contact us to recommend next steps (such as emailing you again or recommending you to pick up from the carrier office). If failed, the Product will be stored at the carrier office for three (3) calendar days for pickup. If the Product has not been picked up, the Product will be returned to our warehouse. The Customer will have to pay the delivery fees once again in the event that the Customer asks to have the Product delivered a second time after being returned to our warehouse.